Terms of service

Terms of Service

Last Updated: [DATE]

Welcome to [STORE NAME]. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing, browsing, or purchasing from [STORE NAME], you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility and Account Terms

By using this website, you represent and warrant that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, current, and complete.

  • You will maintain the confidentiality of your account credentials.

  • You are responsible for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Products and Services

[STORE NAME] offers beauty, skincare, and related products through its online platform.

We reserve the right to:

  • Modify or discontinue products at any time.

  • Limit quantities purchased per customer.

  • Refuse service to any person for any lawful reason.

  • Update product information without prior notice.

Product availability is subject to stock levels and may change without notice.

3. Product Descriptions

We make every effort to ensure product descriptions, images, specifications, pricing, and other information are accurate.

However:

  • Colors may vary depending on your device display.

  • Product packaging may differ from images shown.

  • Minor variations may occur between batches.

We do not warrant that product descriptions or other website content will always be error-free, complete, or current.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

By placing an order, you agree that:

  • You are authorized to use the selected payment method.

  • You will pay all applicable charges, taxes, and fees.

  • Pricing may change without prior notice.

We reserve the right to cancel orders resulting from pricing errors, technical issues, or suspected fraudulent activity.

Accepted payment methods may include:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

5. Order Acceptance and Cancellation

An order confirmation email or message does not constitute final acceptance of your order.

We reserve the right to:

  • Refuse or cancel any order.

  • Verify customer information before processing.

  • Cancel orders suspected of fraud or misuse.

  • Cancel orders due to inventory shortages or pricing errors.

If an order is canceled after payment has been received, the applicable refund will be processed according to our refund policy.

6. Shipping and Delivery

We strive to process and ship orders promptly.

Estimated delivery times are provided for convenience only and are not guaranteed.

Customers acknowledge that:

  • Delivery times may vary based on location and courier services.

  • Delays may occur due to weather, holidays, operational issues, or circumstances beyond our control.

  • Incorrect shipping information may result in delivery delays or failed deliveries.

Orders are generally processed within [BUSINESS DAYS] business days unless otherwise specified.

7. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

Generally:

  • Customers must submit return requests within [RETURN PERIOD] days of delivery.

  • Returned items must be unused and in original packaging unless otherwise specified.

  • Refund eligibility may vary depending on product type and condition.

Certain products may be non-returnable due to hygiene, safety, or legal reasons.

Please review our Return and Refund Policy for complete details.

8. User Conduct and Prohibited Uses

You agree not to:

  • Violate any applicable laws or regulations.

  • Use the website for fraudulent purposes.

  • Interfere with website functionality or security.

  • Upload malicious software, viruses, or harmful code.

  • Attempt unauthorized access to systems or accounts.

  • Copy, reproduce, or exploit website content without permission.

  • Use automated tools to scrape or collect website data without authorization.

Any violation may result in suspension or termination of access.

9. Intellectual Property

All content on Glowness, including:

  • Logos

  • Brand names

  • Product images

  • Website design

  • Text

  • Graphics

  • Icons

is owned by or licensed to Glowness and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We do not control or endorse third-party content and are not responsible for:

  • Third-party practices

  • Content accuracy

  • Privacy policies

  • Transactions conducted through third-party websites

Use of third-party services is at your own risk.

11. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Glowness disclaims all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Continuous availability

  • Error-free operation

We do not guarantee that the website will always be uninterrupted or free from technical issues.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Glowness, its owners, employees, affiliates, and partners shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Data loss

  • Service interruptions

Our total liability arising from any claim shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by law.

13. Indemnification

You agree to indemnify and hold harmless Glowness, its owners, directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from:

  • Your use of the website

  • Violation of these Terms

  • Violation of applicable laws

  • Infringement of third-party rights

14. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or any transaction conducted through Glowness shall be subject to the exclusive jurisdiction of the courts located in Howrah, West-Bengal, India.

16. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes become effective immediately upon posting on the website unless otherwise stated.

Your continued use of the website after any modifications constitutes acceptance of the updated Terms.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

We will make reasonable efforts to respond to inquiries promptly.

By accessing or using Glowness, you acknowledge that you have read, understood, and agreed to these Terms of Service.